Last updated: 10 August 2026
1. Our commitment
We want every family to be delighted with their stories. Because our products are digital and, in many cases, personalized to a specific child, this policy explains clearly when refunds and cancellations are available. Prices referenced here are charged in the applicable currency shown at checkout (primary billing currency: EGP).
2. Free stories & previews
A selection of stories is available free of charge so you can experience the quality of the Service before you buy. We encourage you to enjoy these previews before purchasing.
3. Subscriptions (the "faith library")
You can cancel your subscription at any time from your account settings or by contacting us. When you cancel, your subscription will not renew again, and you will keep access to your subscribed library until the end of the period you have already paid for. We do not charge a cancellation fee.
We generally do not provide partial refunds for the unused portion of a current billing period, since access continues until that period ends. If you were charged after cancelling, or believe a renewal was taken in error, contact us within 14 days and we will investigate and put things right.
4. One-off custom (personalized) stories
Personalized stories are custom-made for the child and details you provide, so they cannot be resold or reused. Once production of a personalized story has begun, the work is unique to you and is generally non-refundable.
However, if your story has not yet entered production, you may cancel it for a full refund. And if a completed story arrives with a genuine defect — for example, a technical fault, a corrupted file, or a clear mistake on our part — we will fix it or provide a refund. Please tell us within 14 days of delivery so we can help.
5. Non-personalized & library purchases
For standard (non-personalized) digital purchases, you may request a refund within 14 days of purchase provided the issue is a technical or quality problem that we cannot resolve. Because these are instantly accessible digital goods, refunds are not available simply because a story has been viewed or downloaded and no fault exists.
6. How to request a refund or cancel
To cancel a subscription, use your account settings. To request a refund, contact us with your account email and order details using the information below or via our Contact page. We aim to respond within 2 business days and to resolve approved refunds within 5–10 business days, returned to your original payment method through our secure third-party payment processor.
7. Duplicate or accidental charges
If you are charged twice for the same order, or believe a charge was made in error, let us know as soon as possible and we will refund the duplicate or incorrect amount.
8. Your statutory rights
This policy is offered in addition to, and does not take away from, any rights you may have under applicable consumer-protection law.
9. Contact
- Email: [Business email — fill in]
- Phone / WhatsApp: +201281962633